Refund policy

RETURN, REFUND & CANCELLATION POLICY

Last updated: December 13, 2025

This Return, Refund & Cancellation Policy applies to all purchases made on Chivalry, a brand operated by Ashtabhuja Retail.

RETURNS

We offer a 30-day return window, which means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received

Original tags must be intact

Item must be returned in original packaging

Proof of purchase (order confirmation or invoice) is required

HOW TO START A RETURN

To initiate a return, please contact us at:
info@chivlry.com

Once your return request is approved, we will provide instructions on how and where to send the item.
Items sent back without prior return approval will not be accepted.

Return Address

PLOT NO – 34, SHOP NO – 7,
SWARNA ANANT CHS,
SECTOR – 17, KOPARKHAIRANE,
NAVI MUMBAI, Thane,
Maharashtra – 400709, India

DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at info@chivlry.com
with photos and order details so we can resolve the issue promptly.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

Sale or discounted items

Gift cards

Customized or personalized products

Perishable goods

Personal care or hygiene products

Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us before placing a return request.

EXCHANGES

We do not offer direct exchanges.
The fastest way to receive a replacement is to:

Return the original item (subject to approval), and