Shipping policy

Last updated: December 13, 2025

This Shipping Policy applies to all orders placed on Chivalry, a brand operated by Ashtabhuja Retail.

SHIPPING PARTNERS

We work with leading Indian logistics providers, including Blue Dart and Delhivery, and may add additional partners from time to time to improve service coverage and delivery speed.

SHIPPING OPTIONS & DELIVERY TIMELINES (INDIA)
Standard Shipping

Estimated delivery: 2–5 business days

Free shipping on all orders

Priority Shipping

Estimated delivery: 1–3 business days

Charges (if applicable) will be shown at checkout

ORDER DISPATCH

Orders placed before 2:00 PM (IST) are generally dispatched the same business day

Orders placed after 2:00 PM (IST) are dispatched the next business day

During sale or peak periods, dispatch may take up to 72 hours

Delivery timelines are estimates and may vary based on location, courier serviceability, weather conditions, or unforeseen circumstances.

If your pincode is not serviceable at checkout, please contact us and we will do our best to assist.

DELIVERY CONFIRMATION & RESPONSIBILITY

Delivery does not require ID verification

Delivery to any person present at the intended delivery address will be considered successful delivery

Signature or delivery confirmation by you or any person accepting delivery on your behalf constitutes successful fulfilment

Responsibility for the order transfers to you upon successful delivery

For gift orders, delivery to the address provided by the purchaser is treated as valid delivery.

INSURANCE & DAMAGED PACKAGES

All shipments are insured while in transit.

Important:
Please do not accept delivery if the package is visibly damaged, tampered with, or opened.
Insurance claims cannot be processed once a damaged package is accepted.

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and order details.

RESTRICTIONS ON RETURN SHIPMENTS

Returned items must:

Be sent in original packaging

Contain only Chivalry products

Exclude any unrelated items

Packages containing other items may be rejected by our delivery partners or returned unprocessed.

CANCELLATION & REDIRECTION

Orders cannot be cancelled once scheduled for pickup or dispatched

Orders cannot be redirected after dispatch

Please refer to our Return, Refund & Cancellation Policy for more details.

TAXES & DUTIES